Privacy policy
Who we are
EUC Collective is operated as a solo consultancy. For UK GDPR purposes, the operator is the data controller. Contact: hello@euc.syswow64.co.uk.
What we collect, and why
| Data | Why | Legal basis |
|---|---|---|
| Waitlist email + persona (individual/institution) | To notify you when membership opens and understand demand | Consent |
| Account details, once membership opens | To provide the membership itself | Contract |
| Billing details | Processed by Stripe to take payment | Contract |
| Intake conversation content | To capture the problem you're raising for a human to work on | Contract / legitimate interest in running the service |
Retention
Waitlist entries are kept until membership opens or you ask us to delete them, whichever is sooner. Intake conversations may contain operationally sensitive detail — once a conversation is filed as a backlog item, the structured summary is kept, and the raw conversation transcript is deleted on a defined schedule rather than kept indefinitely. We'll publish the exact retention window here before the intake channel launches.
Third-party sub-processors
We use managed services rather than running our own infrastructure. As of this page, that includes:
- Vercel — hosting
- Neon — database
- Clerk — authentication and account management
- Stripe — payment processing
- Resend — transactional email
- Anthropic — the intake assistant (see the AI disclosure page)
This list is kept current for supplier security reviews; ask if you need it in a particular format for a procurement process.
Your rights
Under UK GDPR you can ask to access, correct, export, or delete your data, and object to or restrict some processing. Once membership is live, account export and deletion are self-serve from your account settings; until then, email hello@euc.syswow64.co.uk.
Complaints
You can complain to the UK Information Commissioner's Office (ico.org.uk) at any time — we'd appreciate the chance to sort things out directly first.